Nine Privacy Policy

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, address, phone number, email, and government-issued ID for identity verification and KYC compliance. Financial details such as payment methods, transaction history, and source of funds are gathered to meet anti-money laundering obligations under Australian law. We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.

How We Use Your Information

Your information is used for account creation, management, and age verification to comply with Australian gambling regulations. We process data for deposits, withdrawals, personalized gaming experiences, fraud prevention, and responsible gambling measures. Additionally, it supports customer service, marketing communications, and regulatory reporting to bodies like AUSTRAC.

Information Sharing

We disclose personal information only as required by law, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act 2006. It may be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and the Australian Privacy Principles. We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or disclosure. Regular security audits and compliance with the Privacy Act 1988 ensure the integrity and confidentiality of your data. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or delete your personal information, and to request details on how it is processed. You may withdraw consent for non-essential processing, restrict data use, or lodge complaints with us or the Office of the Australian Information Commissioner (OAIC). We facilitate these rights through accessible procedures and responsive support.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings. Our use complies with Australian privacy standards.

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer.

Email: [email protected]